BBQ Outlets

Worst customer service ever. Called about 10 time now because they ordered the wrong cover my smoker. Will not respond back to me. Left messages,talked to people working there. I even said I would pay for a new cover if they could just order it for me. Already contacted memphis grills. Spent 6k on smoker with them and this is how they treat customers. Will not ever refer anyone to them.

Worst customer service ever. Called about 10 time now because they ordered the wrong cover my smoker. Will not respond back to me. Left messages,talked to people working there. I even said I would pay for a new cover if they could just order it for me. Already contacted memphis grills. Spent 6k on smoker with them and this is how they treat customers. Will not ever refer anyone to them.

Just sharing my harrowing ordeal with dealing with BBQ Outlets. I placed an order for a Delta Heat Drawer online on BBQ Outlets website since I saw that it was "in stock" and it was advertised at a better price than other merchants. That should have been red flag #1, since if something looks to good to be true, it most likely is not what it seems to be. I placed the order online. The same day, I got an email from BBQ Outlets saying that the item has been discontinued and is no longer for sale (then why do you have it listed on your website that it is "In Stock"???). The employee, Ana, tried to push me to purchase a similar item, (a blaze drawer, but I was specifically looking for a delta heat brand) but I was not interested and I informed her to cancel my order and return the charge on my credit card. The following day, I got an email confirmation from BBQ Outlets that they have cancelled my order, and that my refund would be done promptly within 5-10 business days (that is the part I do not understand, since I am not returning any items, just cancelling my order, so it should have been done immediately without having to wait). This was red flag number #2, seeing that why does it take 5-10 business days to cancel an order and return the charge back to my card? Fast forward more than 10 business days, and I am yet to receive my refund/charge returned back to my card, even after a cordial follow-up email I sent BBQ Outlets and support staff after the 10 days. I am yet to get any sort of acknowledgement on that email I sent. Long story short, buyer beware of the products that they have listed that are "in stock" on their website, as it seems that it is not regularly updated. Also, the prices seem too good to be true, that what good is it if they advertise lower prices than other sellers if they do not have anything in stock. Lastly, it is terrible their return/refund policy, in particular for items that are not in stock. I wish I would never have placed an order with them, and I was better off placing an order with another company even at a higher unit price.

Just sharing my harrowing ordeal with dealing with BBQ Outlets. I placed an order for a Delta Heat Drawer online on BBQ Outlets website since I saw that it was "in stock" and it was advertised at a better price than other merchants. That should have been red flag #1, since if something looks to good to be true, it most likely is not what it seems to be. I placed the order online. The same day, I got an email from BBQ Outlets saying that the item has been discontinued and is no longer for sale (then why do you have it listed on your website that it is "In Stock"???). The employee, Ana, tried to push me to purchase a similar item, (a blaze drawer, but I was specifically looking for a delta heat brand) but I was not interested and I informed her to cancel my order and return the charge on my credit card. The following day, I got an email confirmation from BBQ Outlets that they have cancelled my order, and that my refund would be done promptly within 5-10 business days (that is the part I do not understand, since I am not returning any items, just cancelling my order, so it should have been done immediately without having to wait). This was red flag number #2, seeing that why does it take 5-10 business days to cancel an order and return the charge back to my card? Fast forward more than 10 business days, and I am yet to receive my refund/charge returned back to my card, even after a cordial follow-up email I sent BBQ Outlets and support staff after the 10 days. I am yet to get any sort of acknowledgement on that email I sent. Long story short, buyer beware of the products that they have listed that are "in stock" on their website, as it seems that it is not regularly updated. Also, the prices seem too good to be true, that what good is it if they advertise lower prices than other sellers if they do not have anything in stock. Lastly, it is terrible their return/refund policy, in particular for items that are not in stock. I wish I would never have placed an order with them, and I was better off placing an order with another company even at a higher unit price.

I was looking for a Fire Magic grill and I was assisted by Sunny. He was very informed and helpful. He also gave a great price. I highly recommend them.